Refund policy
Return, Refund & Cancellation Policy
At Gullyfit, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.
1. Return Period
Gullyfit offers a 3-day return period from the date your order is delivered.
A return request must be submitted within 3 days of delivery.
2. Return Eligibility
To be eligible for a return, the product must:
Be unused and unworn.
Be unwashed and in its original condition.
Have all original tags and labels attached.
Be returned with the original packaging, where applicable.
Not have any stains, damage, odour or signs of use.
Products that do not meet these conditions may not be accepted for return.
3. Size or Change-of-Mind Returns
Returns due to size preference, change of mind or ordering the wrong size may be accepted within the 3-day return period, provided the product meets all return conditions.
Applicable return shipping charges may be deducted from the refund or may be payable by the customer.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
Order number
Photographs of the product
Photographs of the packaging, where applicable
A description of the issue
After verification, Gullyfit may offer a replacement, return or refund as applicable.
5. Return Process
To request a return, contact us using the contact details available on our Contact Us page.
Please provide your order number and reason for the return.
Once the return request is approved, we will provide the necessary return instructions.
6. Refunds
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be processed to the original payment method used for the purchase.
The time taken for the refund to appear in your account may vary depending on your bank or payment service provider.
7. Exchanges
Exchanges are subject to product and size availability.
If the requested product or size is unavailable, an alternative resolution or refund may be offered where applicable.
8. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
9. Non-Returnable Conditions
A return may be rejected if:
The product has been worn, washed or used.
The product has been damaged after delivery.
Original tags or labels have been removed.
The product has stains, odour or other signs of use.
The return request is made after the 3-day return period.
The product is returned without the required original packaging or tags.
10. Contact
For return, refund or cancellation requests, please contact@gullyfit.in
Gullyfit reserves the right to inspect returned products before approving a return or refund